DiscoVR Privacy Policy

 

DiscoVR respects and values your privacy, and we offer transparency regarding any information we may collect. We are committed to protecting any personally identifiable information (“Personal Data”) collected through our website, https://discovr360.com/ (“Website”), or other contact means.

 

Information about DiscoVR

 

Our business is located at:

The Crescent Building

Route de Lennik 451

1070 Brussels

Belgium

 

Contact DiscoVR at: team@discovr360.com 

 

This privacy policy (“Privacy Policy”) explains what Personal Data may be collected, stored or used by DiscoVR.

 

Data Protection Law

 

For the purposes of this Privacy Policy, “Data Protection Laws” mean: The General Data Protection Regulation ((EU) 2016/679), the ePrivacy Directive (Directive 2002/58/EC), and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in Belgium.

 

We will comply with Data Protection Laws. The Personal Data we hold will be:

  • Processed and used lawfully, fairly and in a transparent way.
  • Processed for limited, legal purposes, which we have clearly explained to you, and not used in any way that is incompatible with such purposes.
  • Adequate, relevant and not excessive for the stated purposes.
  • Accurate and kept up to date.
  • Stored only as long as necessary for the purposes we have told you about.
  • Stored securely.
  • Not transferred to any third parties without your consent or the appropriate data protection measures in place.

 

Personal Data does not include anonymous data, which is information where any personal identifiers have been removed.

 

What Data do we Collect?

 

To the extent that we collect your Personal Data, it is to conduct our business and to provide you with the best possible services.

 

What we may be collecting from you:

 

  • Any Personal Data disclosed by you to us consensually or contractually, such as your name, billing and delivery address, telephone number, e-mail address and payment details.
  • Personal Data that will help us contact you in the future, such as name, company name, address, phone and email, because we believe there is a legitimate interest for both parties.
  • Personal Data included in the web contact forms and surveys you complete, records of our correspondence and phone calls, and any other time you send, receive or engage with messages in connection with our services.

 

Specifically, we log usage data when you visit or otherwise use our Website and platform technology services. We may collect:

 

  • Information that is not personally identifiable. For example, what browsers, operating systems and devices are used to access our content, details about the countries, cities and languages in which our services are accessed, and information about how and when our services are accessed. DiscoVR’s purpose in collecting this non-Personal Data is to better understand how DiscoVR’s visitors use the Website.

 

Additional information we collect about you or receive from other sources:

  • We and third-party providers may also collect information regarding your visit to our Website. This may include where you are geographically, your browser and device type, the pages you viewed, the duration of your visit and any search terms used.

 

How do we Use Your Data?

 

On the lawful bases of consent, contract, legal obligation or legitimate interests under Data Protection Laws, we may use your Personal Data:

  • to call or e-mail you information that we believe to be of legitimate interest to you or that you have requested;
  • to respond to your requests for information or to process your requested orders;
  • for business purposes, such as data analysis, audits, fraud monitoring and prevention, identifying usage trends, and enhancing, improving or modifying our services;
  • as we believe to be necessary or appropriate: (1) under current applicable law; (2) to comply with legal process; (3) to respond to requests from public and government authorities; (4) to enforce our terms and conditions; (5) to protect our operations; (6) to protect our rights, privacy, safety or property and/or that of others; and (7) to allow us to pursue available remedies or limit any damages that we may sustain.

How do we Store and Retain Your Data?

 

We use commercially acceptable means to protect your Personal Data, including the appropriate physical, technical and administrative safeguards. Additionally, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information.

 

We will retain your Personal Data no longer than is necessary for the purpose we obtained it for, thereby reducing the risk that it will become inaccurate, out of date or irrelevant. Information that is no longer needed will be securely deleted.

 

However, it is important that the Personal Data we hold about you is accurate and current. Please keep us informed if your Personal Data changes during your relationship with us.

 

Data Access

DiscoVR does not transfer your Personal Data to anyone for marketing purposes without your consent. However, it may be necessary for us to share your Personal Data with third parties in the following circumstances:

 

With our service providers and suppliers:

  • In order to make certain services available to you, we may need to share your Personal Data with some of our service providers. These include, for example, payment processors, analytics services and hosting platform providers.
  • We only allow our service providers to handle your Personal Data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which means they can only use your data to provide services to us and to you, and for no other purposes.

With other third parties:

  • If we have to disclose your Personal Data in order to comply with a legal obligation.
  • In order to enforce or apply the terms of our contract with you.
  • To protect the rights, property, or safety of DiscoVR, our customers or others.

 

We use Google Analytics in connection with performing industry research and analysis, demographic profiling and similar other purposes. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/ and see below.

 

Confidentiality

 

We will not disclose any confidential information, except to employees and/or professional advisors (e.g., maintenance, analysis, audit, payments, fraud detection, marketing and development) who need to know it and who have agreed in writing (or in the case of professional advisors, are otherwise bound) to keep such information confidential.

 

We will ensure that those people and entities use such confidential information only to exercise rights and fulfil obligations. DiscoVR may also disclose confidential information when required by law after giving you reasonable notice prior to disclosure.

 

Change of purpose

 

We will only use your Personal Data for the purposes for which we collected it. If we need to use your Personal Data for an unrelated or incompatible purpose, we will notify you and we will explain the legal basis which allows us to do so.  Please note that we may process your Personal Data without your knowledge or consent where this is required by law.

 

Cookies

 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports. Our Website uses cookies or similar technology. Upon entering our Website, however, we first ask for your permission to use such cookies. You may also revoke your consent at any time by contacting us

 

For further information, visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser to not accept cookies, and the websites mentioned tell you how to remove cookies from your browser. 

 

However, if you do not allow cookies, some of our Website features may not function as a result. By granting permission for cookies use and continuing to navigate our Website without changing your cookie preferences, you are agreeing to the use of cookies or similar technologies by DiscoVR.

 

Google Analytics

 

DiscoVR uses Google Analytics, which uses cookies to analyse how users use the Website. Google may use a support team outside of the European Union to maintain the software and may therefore transfer data to non-EEA countries. Further, with Google Analytics the information generated by cookies about the use of the Website by users, including user IP addresses, may be transmitted to Google servers in the United States and stored there. Google may disclose data to third parties as long as it is legally required to do so or insofar as third parties process data on behalf of Google. Google will not link the user’s IP address to other Google data.

 

Users can prevent the recording and storage of data by Google Analytics at any time by installing a Google-approved browser plug-in, which can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout .

 

International transfers

 

In general, DiscoVR does not transfer Personal Data to non-EEA countries.

 

However, to deliver products and services to you, it may be necessary for us to share your Personal Data outside of the European Economic Area (“EEA”) when a service provider is located outside the EEA, as is the case for virtual scans of physical locations that are hosted on the Matterport Cloud. These transfers are subject to special rules under Data Protection Laws. If such transfer happens, we will ensure that the transfer will be compliant with Data Protection Law and your Personal Data will remain secure. We will do this by transferring your Personal Data only to countries that the European Commission has deemed to provide adequate protection levels or through the use of European Commission-approved contractual clauses. Please contact us if you would like further information on the specific mechanism used if we transfer your Personal Data outside of the EEA.

 

Links to External Sites

 

DiscoVR services may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.

 

Your Data Protection Rights

 

With respect to any of your Personal Data in DiscoVR’s possession, you have the right to:

 

  • Be informed about how DiscoVR uses your Personal Data.
  • Request access to a copy of the Personal Data that DiscoVR holds on you.
  • Request confirmation that your Personal Data is being processed.
  • Request that your Personal Data is amended if it is inaccurate or incomplete.
  • Request that DiscoVR erase your Personal Data.
  • Request that the processing of your Personal Data is restricted.
  • Request that the Personal Data we hold about you is transferred to another organisation or to you.
  • Object to automated processing, including profiling.
  • Object to other forms of processing, under certain conditions.

 

Right to Complain

 

If you make any of the above requests or objections, DiscoVR will respond to you within two weeks.

 

If you would like to exercise any your Data Protection rights or have any concerns about how we keep and use your Personal Data, please contact DiscoVR at our e-mail address: team@discovr360.com .

 

You may also complain to the Data Protection Authority.

 

Privacy Policy Changes

 

Although most changes are likely to be minor, DiscoVR may change its Privacy Policy from time to time, and in DiscoVR’s sole discretion. This Privacy Policy was last updated on 16/02/2021.

 

DiscoVR encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

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